About Mangwe RDC

Our Commitment to You

This Clients Charter is a commitment by Mangwe Rural District Council to provide quality services to its various clients across the district, done with courtesy, responsiveness, transparency and respect. Our staff ensure everyone is treated fairly; respect privacy, dignity and confidentiality; give clients full attention; provide clear and helpful information; ensure access to Council premises and services; ensure a clean and safe environment; and acknowledge all written correspondence, including e-mails, within 3 working days.

What you can expect from us

• Courteous, professional and respectful service at all times.
• Timely responses to enquiries, applications and service requests.
• Transparent and fair processing of licences, permits and payments.
• Accurate information about our services, fees and procedures.
• Confidential handling of your personal information.
• Accountability and openness in the use of public resources.

What we ask of you

• Treat our staff with courtesy and respect.
• Provide accurate and complete information.
• Settle rates, licences and service charges promptly.
• Give us feedback so we can improve our services.